Exasperated over one order

Order *** a big pain. 1st instant EFT no confirmed, told to send proof multiple times and explaining issue each time I call. Payment issued 2 days after payfast confirmed. My express order for Saturday ended being for this Sunday then updated over phone to today by Mr D. 3 pm as promised nothing nd I have to call told to wait till 5, btw I work till 3. 5 comes takealot says no drivers Mr D says system error, which is which. No luck getting call back from Managers. Spent 2 hours on the phone over this. Very unimpressed by this, takealot has shocked me really on this. All get is \We apologise"and a bunch of empty promises"