Everytime a new stock item is ordered, it gets delayed... BAD SERVICE

<p>So I ordered a lot of stuff from takealot, and I am a loyal customer, so I demand good service.. I demand at least a little better than sorry we misplaced your order/sorry warehouse is busy/sorry *insert the useless typical response here* .. </p> <p> </p> <p>I ordered a new game of R1000, Battlefield One PS4 to be exact... Now in the past, I've had this same experience and I thought I will never use takealot service again, as it was unacceptable for a SMILE GUARANTEED service to be so bad at delivering your online orders.. We use online shopping as its easier and quicker... I will rather go to the shop from now on, as it seems using takealot is just a lot of excuses and bad no resolution service...</p> <p> </p> <p>So let me get on, I ordered my new item at 12:30 pm on 25 October 2016.. I was quite excited to get good service after returning to takealot to order a new game and hopefully for them to impress me again.. Now let me put it this way, they didnt impress, they reminded me why they cannot put a smile on my face and I am quite a happy person that don't like complaining a lot... I like making peace and getting good service after complaining to your departments about something they got wrong.</p> <p> </p> <p>Anyway, so I order this item.. Next minute, I see they send me a email stating it will be delivered on 27 October 2016.. I call them and ask the representative of mr D (option 1 on takealot's call line) to please find out if I can collect, as I am about 1 km from takealot warehouses in Cape Town.. She says she will confirm and a mail will be sent. A few minutes later, I receive a email that says the item is ready for collection.. Just a few minutes after that, another email stating that the item has been collected and how I can use the shipping etc option in the future.. </p> <p> </p> <p>I call the helpline again, opt to speak to the representative again and get an other representative.. I tell her the whole story, she tracks my order, tells me its a mix up at the warehouse and I cannot collect it anymore as the item has been picked up by mr D and I will have to wait till they ship it. </p> <p> </p> <p>Next moment, I say but I got confirmation I can pick it up, she says its a mixup by takealot and that she is sorry and it will be delivered in 1-2 days. </p> <p> </p> <p>GUESS WHAT.. the order is going to be delivered on Friday 28 October now, not Thursday 27 October and there is NO way they can let me pick it up at mr D or at the warehouse and definitely NO effort to atleast understand this is the 3rd time it happens not the first time...</p> <p> </p> <p>I had this problem before with FIFA 16 and also NFS that I ordered, I picked them up at mr D after a lot of confusion and mix ups because takealot gets confused and they DO NOT GIVE PROPER SERVICE OR SWIFT SERVICE....</p> <p> </p> <p>Do not get me wrong, the service at the warehouse has been good, but what is the point of online shopping and courier deliveries if you cannot even get to the customer that is 1km away from you in the promised time (1 - 2 working days) and you mix up orders.</p> <p> </p> <p>Get your story together, I will literally start telling people how bad I have had it with your service, and how it is really not the right time for online shopping as you are obviously not getting it right with customer service logistics etc. </p> <p> </p> <p>I DO NOT CARE IF YOU MIX UP ITS NOT MY PROBLEM ITS YOURS, GIVE A RESOLUTION and not an EXCUSE, an excuse doesn't bring me a smile or my item that I paid for with MY hard worked for money...</p>