KG
Keeno G

1 reviews | Active since Sept 2014

28 Jan 2015, 12:16

Everyone needs a THANDI!!

It is not often I give compliments but here I just have to. I needed to do a return for a product, Thandi was helpful in all aspects was able to answer every question I threw at her (I think I finally met my match), yet even though so many questions she remained tactful and respectful through out the call. I requested that the item not be delivered but rather that I collect at the Milnerton warehouse, she promised to find out and call me back. Later the day she called giving me info on when I can expect delivery etc, and just like she said I received the item on the day. (smiley face).<br> <br> I called again today for another query on another item, imagine my surprise and joy when I heard it was Thandi on the other side :). Again she dealt with my query with swiftly!.<br> <br> Hey Takealot, is there a chance I can get Thandi's direct number?<br> <br> Thandi well done and keep up your good work, you are the reason I have even more faith in Takealot!!!

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Replies (1)
takealot.com
takealot.com's reply28 Jan 2015, 12:35
Official
Hello Lostboy187,

We couldn't help but smile at this one. Sounds like you put Thandi through the ringer & we're glad to hear she came through with flying colours. We don't have direct lines for our agents, but we'll make sure to feed this back to Thandi & customers service management.

Thanks so much for taking the time to share your great experience.
Much appreciated!
takealot.com

Best regards,