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thato S

1 reviews | Active since Apr 2015

05 May 2015, 17:04

every efficient and thoughtful

I received my order only to find out that the colour isn't what I expected,kerri gave me the link to place the order so I assumed that was the colour I was buying not realising that the colour was not what I wanted. <br> <br> After receiving the item I was contacted by e-mail by sumaiyya whom when I requested she calls me back she immediately did and was very understanding and willing to help me whichever way was possible,she sent me a return log email and I logged my return immediately which got me feeling so much better and not as angry as I did before I spoke to her. Sumaiyya is a superhero of customer service,you need to get more people like her.

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Replies (1)
takealot.com
takealot.com's reply05 May 2015, 17:36
Official
Hello taydosaul,

Thanks for sharing your positive feedback.

We want our customers to be happy with every purchase they make on takealot.com so we try to make it as easy as possible to exchange a product if it doesn't live up to your expectations.

We're glad to hear that Sumaiya assisted in making your return a simple, stress-free process. We're sure that she will appreciate the compliment and will share it with her as well.

Thanks again for the compliment and for shopping with us!

Regards,
takealot.com

Best regards,