Every cell phone I get is damaged!
I ordered a Samsung galaxy J1 from takealot, when it arrived, it was defective, flickering a black screen every couple of seconds. I lodged a return/exchange and they brought me a new Samsung galaxy J1 which had the exact same defect. I made a video as proof. I emailed them to let them know and an agent (Dayne Felix) responded with- We apologise that you FEEL our cell phones are not up to your standard - I thought that was a very sarcastic and rude answer! what was I supposed to FEEL when two cell phones in a two week period had the same defect! I feel so angry, I spent close onto R15 000 on takealot since it's inception, if not more.. to be treated like this?!
Hello Chrystal-palmer,
We sincerely apologise for the manner in which your concerns were handled.
We have addressed the matter with the relevant department to be dealt with internally.
Thank you for granting us the opportunity to look into this matter for you.
We have made new arrangements for the collection of the device and will get in touch with you to confirm collection and settle your concerns accordingly.
Regards
Takealot.com
Hello Chrystal-palmer,
We sincerely apologise for the manner in which your concerns were handled.
We have addressed the matter with the relevant department to be dealt with internally.
Thank you for granting us the opportunity to look into this matter for you.
We have made new arrangements for the collection of the device and will get in touch with you to confirm collection and settle your concerns accordingly.
Regards
Takealot.com