1 reviews | Active since Jul 2016

10 Nov 2016, 13:32

Even a one star is too much

<p>Hi Takealot.</p> <p>So i have used you guys even when it was days of being Kalahari, every year since varsity from buying text books to birthday gifts to even toiletries.</p> <p>I placed my order with you guys on the 24th of October, and i had to wait till the 3rd(Thursday) for delivery, which was fine because the birthday was on the 3rd so i decided its fine i can take the present home to my better half after work, only to be told that it will be slightly late as the stuff hasnt yet been ordered, but i was promised it would be here on the 4th ( Friday). Haha needless to say that i didnt receive anything. This whole week i have been promised i would get it and last night during MY PERSONAL time at 20h45 your delivery service decides to call me to tell me it will be here today before 2. I have not even received a message saying that its on its way or scheduled for delivery.</p> <p>I use takealot all the time, to avoid shopping centres and obtain the best service delivery. You guys are clearly have changed something cause i have never received worse service or been shunted from this person to that person ever.</p> <p>I have therefore decided to cancel this order for my better half and moms birthday gifts, and will not be using Takealot again, i would much rather go to a mall where i can get my goods and my role as a customer paying money would be appreciated.</p> <p>Regards<br />An extremely unhappy and unimpressed customer.</p>

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Replies (1)
takealot.com
takealot.com's reply10 Nov 2016, 17:00
Official

Hello sam-leigh-wise,

We are so sorry for the troubles with your latest order.

Thank you for accepting our call today and allowing us the opportunity assist you.

We hope we can solve this in an efficient manner and hope to restore your faith in us.

Regards

Takealot.com