1 reviews | Active since Jun 2015
Ethics and supplying of wrong items.
After having trouble with my samsung that I bought from [URL Removed] I decided to buy a better phone which won't give me problems as well as a back up phone. The website stated that delivery would take place on the 27th which was yesterday. After contacting them yesterday they told me that the 1 phone was out of stock and they would refund me. I looked on the website again and it shows availability in 5-10 working days. After a few conversations they split the order and I can expect that phone middle next month. This morning Fedex is at my gate, I receive the parcel and sign for it. After opening the parcel I found out that this is the wrong product supp**** to me. I sent them a e-mail but still no response. I would think twice before placing a order again with them.
We're sorry to hear about your disappointing experience and that we've not rep**** to your e-mail yet. This is not how we aim to treat any of our customers and is certainly not the kind of experience we try to provide. We've assigned this matter to our complaints team to assist. Please allow them a little bit of time to address this with the relevant departments after which they'll be in touch to assist in correcting the wrong product delivery.
They'll also address the delayed response with the responsible department and will emphasize the importance of providing feedback and assistance to enquiries as quickly as possible to avoid such frustration.
Sincerely,
takealot.com
We're sorry to hear about your disappointing experience and that we've not rep**** to your e-mail yet. This is not how we aim to treat any of our customers and is certainly not the kind of experience we try to provide. We've assigned this matter to our complaints team to assist. Please allow them a little bit of time to address this with the relevant departments after which they'll be in touch to assist in correcting the wrong product delivery.
They'll also address the delayed response with the responsible department and will emphasize the importance of providing feedback and assistance to enquiries as quickly as possible to avoid such frustration.
Sincerely,
takealot.com