Epic Refund fail

This review is bittersweet. My whole relationship is *****ed because of a botched refund of R7999. I normally have no issue with my purchases on TakeAlot. But I've been waiting since the 27/11/17 for a refund due to a supplier running out of stock. Takelot has no customer service processes. The client has to call continually for feedback. No ownership is taken. Agents just pass the buck and automated emailes filling up my email box. But almost a month later I'm still sitting with no tv and no refund. When you ask to speak to a manager they give you attitude. I'm so saddened and feel so despondent by this whole experience.