JS
Julia S
1 reviews | Active since Jan 2020
19 Jun 2020, 14:19
Epic Fail - Takealot
Epic fail takealot - I ordered fathers day gifts on 8th June (today is the 19th June) and I have just received a message to say that one of the items I ordered is not available and they will credit my takealot profile with the money ! Firstly, how did it take 11 days to realise you do not have an item available and secondly, I don't want my profile credited, I want the R595 back in my account so I can buy a fathers day gift from somewhere I can guarantee satisfaction from - not happy !
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Julia S's updateReviewer Update
22 Jun 2020, 11:47As an addendum, I forwarded my review to Takealot and whilst I did not get a response from them, my order, scheduled for delivery on the 23 June, tomorrow, was then updated for delivery on Saturday (20 June). I have no idea if this was in spite of or due to my feedback or if it was just serendipitous, but it helped ! What I did learn whilst trying to find out how to get a refund instead of a credit (it is possible, just not easy to find the information on how to do this as it is buried in a sub category of FAQ's) is that Takealot have a 5 day commitment from their suppliers in their SLA, which means Takealot should have known the item I order was not available after 5 days, not the 11 days it took to respond to me. I also found the exact item I ordered for R200 less in a local store ! What this does mean is that I will check locally before I order online, but I will go back to takealot for online orders (if the price is right and I am not in a hurry !).
JS
Julia S's update22 Jun 2020, 11:47
Reviewer Update
As an addendum, I forwarded my review to Takealot and whilst I did not get a response from them, my order, scheduled for delivery on the 23 June, tomorrow, was then updated for delivery on Saturday (20 June). I have no idea if this was in spite of or due to my feedback or if it was just serendipitous, but it helped ! What I did learn whilst trying to find out how to get a refund instead of a credit (it is possible, just not easy to find the information on how to do this as it is buried in a sub category of FAQ's) is that Takealot have a 5 day commitment from their suppliers in their SLA, which means Takealot should have known the item I order was not available after 5 days, not the 11 days it took to respond to me. I also found the exact item I ordered for R200 less in a local store ! What this does mean is that I will check locally before I order online, but I will go back to takealot for online orders (if the price is right and I am not in a hurry !).