CM
Craig M
1 reviews | Active since Mar 2009
28 Jan 2015, 16:17
Entirely wrong order delivered
I order a TV wall mount and you deliver a home pregnancy test and a bunch of cosmetics !<br> <br> How complicated can it be ?<br> <br> And now you want me to wait a week for a replacement unit because you do not have stock. No regard for the inconvenience that your company's incompetence causes ... had installation all lined up for nothing.<br> <br> And zero attempt from customer service to compensate at all for the trouble caused.<br> <br> \Mistakes happen"I'm told. Yet reading your FB page - warehouse mistakes seem to be a common issue with Takealot.<br> <br> You can do better."""
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takealot.com's replyOfficial
28 Jan 2015, 16:40Hello onlineusercpt,
We once again apologise for the inconvenience this has caused you. As mentioned we became aware of incorrect deliveries such yours being reported more frequently during the course of the day & are in the process of investigating where the problem lies so that it can be corrected.
Thank you for taking our complaints manager, Cawyn's call & allowing her to address the issue. As confirmed we'll cancel the item & have also logged a return for your defective speakers.
Regards,
takealot.com
We once again apologise for the inconvenience this has caused you. As mentioned we became aware of incorrect deliveries such yours being reported more frequently during the course of the day & are in the process of investigating where the problem lies so that it can be corrected.
Thank you for taking our complaints manager, Cawyn's call & allowing her to address the issue. As confirmed we'll cancel the item & have also logged a return for your defective speakers.
Regards,
takealot.com
takealot.com's reply28 Jan 2015, 16:40
Official
Hello onlineusercpt,
We once again apologise for the inconvenience this has caused you. As mentioned we became aware of incorrect deliveries such yours being reported more frequently during the course of the day & are in the process of investigating where the problem lies so that it can be corrected.
Thank you for taking our complaints manager, Cawyn's call & allowing her to address the issue. As confirmed we'll cancel the item & have also logged a return for your defective speakers.
Regards,
takealot.com
We once again apologise for the inconvenience this has caused you. As mentioned we became aware of incorrect deliveries such yours being reported more frequently during the course of the day & are in the process of investigating where the problem lies so that it can be corrected.
Thank you for taking our complaints manager, Cawyn's call & allowing her to address the issue. As confirmed we'll cancel the item & have also logged a return for your defective speakers.
Regards,
takealot.com