Endless service failures! MRRN-GAOM7-NODO

I am extremely dissatisfied with the service I have received from Takealot regarding a fridge purchased online.

Firstly, the delivery was not fulfilled on the originally scheduled date (February 3rd). When the appliance was eventually delivered (February 9th), I discovered that the glass door was cracked. The crack has continued to spread despite the fridge not being in use and still wrapped in its original protective plastic. I immediately logged a return for a damaged item.

The return was scheduled for collection on 10 February. However, on the day of collection, it was repeatedly rescheduled because smaller vehicles had been allocated for what is clearly a bulky appliance. This demonstrates a serious lack of coordination and planning.

Finally, on 16 February, a suitable vehicle was dispatched — only for the driver to inform me that he could not load the fridge because he did not have an assistant to help him. This resulted in yet another failed collection attempt.

Since placing this order, I have been sent from pillar to post by Takealot’s customer service team. I have repeatedly been told that the matter has been “escalated,” yet there has been no meaningful resolution. The extent of this service failure is unacceptable, particularly considering this involves a damaged, high-value appliance occupying space in my home.

If you going to spend your hard-earned money on anything, DO NOT use it on this company! If I could I would give a -1 rating!