1 reviews | Active since Aug 2009
Empty Promises
I bought a product (PS3 Gaming Wheel) from Takealot as I always got great service, the item I bought had a factory fault and the cooling fan on the item stopped working, now the item itself has a one year warranty from the manufacturer of the item and I was within this one year period to claim. Takealot insisted I send the item back to them for them to return it to the manufacturer of the item, this is when Takealot decided that they would not return the item to the manufacturer and rather give me credit on the item, I had just bought a racing system that this gaming wheel fits on and the cost alone of this was R2500.00. Now they promised me in writing that they are going to supply me with the exact same item I was sold which was on the 28th January 2015 and since then have only given me excuse after excuse why I haven't got it yet, on the 1st of April 2015 I am offered a replacement model of which will not fit the racing system I bought and would cost less than a fourth of the amount I paid to begin with and the replacement value of my item is about R7000.00 and the new offer from them is only R900.00, This is not at all fair and I'm going to take it further.
Based on the details you've given here we understand why you're not happy with the situation & also apologise for how long it's taken to resolve the matter. The last thing however we'd do is intentionally mislead you or offer you an inferior product solution & are therefore confident that there's a reasonable explanation as to why this was offered to you.
We'd appreciate the opportunity to look into this matter so that we can see what happened & what offer exactly was put on the table & why. Would you please therefore allow us a bit of time to investigate so that we can hopefully resolve the issue with you as quickly as possible.
Our complaints team will be in touch as soon as they've done so.
Sincerely,
takealot.com
Best regards,
Based on the details you've given here we understand why you're not happy with the situation & also apologise for how long it's taken to resolve the matter. The last thing however we'd do is intentionally mislead you or offer you an inferior product solution & are therefore confident that there's a reasonable explanation as to why this was offered to you.
We'd appreciate the opportunity to look into this matter so that we can see what happened & what offer exactly was put on the table & why. Would you please therefore allow us a bit of time to investigate so that we can hopefully resolve the issue with you as quickly as possible.
Our complaints team will be in touch as soon as they've done so.
Sincerely,
takealot.com
Best regards,
