NQ
Nontobeko Q
1 reviews | Active since Sept 2012
26 Oct 2015, 09:22
EMPTY PROMISES
Since my previous complain, Takealot has called me (10 October 2015) and promised to replace the kettle by Monday (12 October 2015) or my REFUND! I have never heard from them after that, and I have received neither a kettle nor a refund!!! Not only do you sell faulty appliances, you seemingly are also terrible at keeping your promises!
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takealot.com's replyOfficial
26 Oct 2015, 10:39Hello Lamguni01,
We're sorry for slipping up with this complaint and for not ensuring that it was resolved as promised to you. This is not the level of service we aim to give and we'll address this with the responsible parties. Our complaints team looked into this matter and found that your replacement order was created on the 12th of October as promised, but the order was unfortunately placed as a collection and not a delivery. We sincerely apologise for the unfortunate outcome and any frustration caused. Our complaints team is busy liaising with the relevant departments to make sure your delivery is actioned soonest.
Sincerely,
takealot.com
We're sorry for slipping up with this complaint and for not ensuring that it was resolved as promised to you. This is not the level of service we aim to give and we'll address this with the responsible parties. Our complaints team looked into this matter and found that your replacement order was created on the 12th of October as promised, but the order was unfortunately placed as a collection and not a delivery. We sincerely apologise for the unfortunate outcome and any frustration caused. Our complaints team is busy liaising with the relevant departments to make sure your delivery is actioned soonest.
Sincerely,
takealot.com
Best regards,
takealot.com's reply26 Oct 2015, 10:39
Official
Hello Lamguni01,
We're sorry for slipping up with this complaint and for not ensuring that it was resolved as promised to you. This is not the level of service we aim to give and we'll address this with the responsible parties. Our complaints team looked into this matter and found that your replacement order was created on the 12th of October as promised, but the order was unfortunately placed as a collection and not a delivery. We sincerely apologise for the unfortunate outcome and any frustration caused. Our complaints team is busy liaising with the relevant departments to make sure your delivery is actioned soonest.
Sincerely,
takealot.com
We're sorry for slipping up with this complaint and for not ensuring that it was resolved as promised to you. This is not the level of service we aim to give and we'll address this with the responsible parties. Our complaints team looked into this matter and found that your replacement order was created on the 12th of October as promised, but the order was unfortunately placed as a collection and not a delivery. We sincerely apologise for the unfortunate outcome and any frustration caused. Our complaints team is busy liaising with the relevant departments to make sure your delivery is actioned soonest.
Sincerely,
takealot.com
Best regards,