Empty Box returned.

<p>I have been a customer on takealot for a very long time with no problems whatsoever. Unfortunately recently I order an item that arrived in a box. When I received it, I had realised I had made the mistake in ordering the incorrect item. Upon logging a return, the courier came and collected the item in its original packaging. I made sure that it was correctly sealed. Then I received an email stating I had send the package back without the actual item inside. Why would one go through the difficulty of sending something back with no item inside. Obviously your couriers are not the most reliable and trustworthy. Now who loses the money the customer who has been supporting for years? It's a bit sad that takealot did not first call me before sending an empty box back. Very disappointed. </p> <p> </p>