Email to the CEO

The purpose of this email is to request the CEO’s assistance in sorting a refund matter. Ibordered an Estee Lauder face wash with an Estee Lauder foundation on 27/8/2021 and collect it on 30/8/2021. I returned the products as per the proof below.

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I sent an email inquiring about the refund on 7/9/2021, 8h54, and Celeste Jacobs acknowledged my correspondence. I did not receive any further feedback. I sent another email on 13/9/2021 inquiring about the refund. Shakeena responded acknowledging the email. At 18h35 on 13/9/2021 Shakeena responded to my email that my refund has been declined.

I left the product in a good condition on 31/8/2021. Takealot waits for two weeks to decline to refund me, without a reason.

Since I left the product on 31/8/2021 to date 13/9/2021 I do not know how many of the Takealot employees touched the product and what they did to the product. Additionally, why did Takealot take the product if it was not in a good condition?