dT
dinesh T

1 reviews | Active since Jan 2012

21 Nov 2015, 15:35

Email saying delivered but no delivery

I bought a TP link router and two days back I got an email and a sms saying my goods will be delivered the same day but nothing happened then i got a call from the delivery guys apologizing for not delivery and promised to deliver the good by 15:00 that day I made myself avialable but untill 16:00 nothing happened. I made several phone calls but on every call they kept on telling new lie. <br> Last call I made was at 16:45. they said the driver is close and it will delivered. Then today when I check my email I got a delivery confirmation email saying my delivery was made at 14:20.<br> <br> This is the worst customer service. I can accept late delivery but an open lie is simply not acceptable. but then again this is South Africa. Never going to buy anything again from them.<br> <br> Order Number: ***<br> <br> Dinesh

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Replies (1)
takealot.com
takealot.com's reply21 Nov 2015, 16:51
Official
Hello dineshtomar,

We're sorry for not delivering your parcel to you as promised and for the concern the delivery confirmation email has caused. We've assigned this matter to our complaints team to investigate so that we can determine where this has gone wrong and correct it ASAP. Our team will be in touch with you shortly to assist.

Sincerely,
takealot.com