EGG BOILER NOT WORKING

IM VERY UNHAPPY WITH SERVICE FROM TAKEALOT I ORDER A EGG BOILER & IT WORKED TWICE SEND IT BUT FOR REPLACEMENT AND TO MY HORROR THE RETURNED THE SAME MACHINE STILL NOT WORKING THIS IS ********. WE CANT BE PAYN FOR GOODS THAT DONT WORK (ORDER NUMBER ***) RETURN TICKET NUMBER (MRRN-FMZWO-B5W4) REPLACE THIS OR GIVE MY MONEY BACK THIS IS DISGUSTING