****ed!!!!TAKEALOT TERRIBLE SERVICE!!!!

I purchased a 50 inch Telekunken smart tv with you guys . Barely had the tv and then it didnt switch on again . I then packed it nicely in the box , *****s in a bank packet and remote and paperwork in a plastic bag . And sealed the box nicely .No physical damage , no scratches it looked still brand new . The only issue was that it didnt go on anymore .And i logged a return , they collected it on the 24th of March 2025 . In the week i decided to email customer service to ask whats happening as the status of the tv shows declined . I get a response from a Samantha saying that it was declined due to physical damage . I wasnt even sure what that meant because i sent the tv with no marks nothing ! Today the 2nd of april 2025 i recieve the tv , i open the box only to find the remote just thrown ontop not even packed in a bag nicely . I take out the tv on my bed nicely. Only to see the screen looks like the LED is broken with big marks on it . I am blady ****ed and so disappointed! I always purchase on takealot , i am even a member of the takealot more . But i get declined for a tv that was not damaged by me ? If i dont get a answer by a supervisor today i am taking Takealot further ! This isnt some cheap thing that i can forget about . We work very hard for our money and save up to buy a TV . And this is what i get? You lost a loyal customer ! And i will tell it to the whole world if i must . But i want it sorted out today already! .