****ed up service

I am writing to express my frustration and disappointment with the service I have received from Takealot regarding my order placed on 2 December [2024]. Despite numerous calls and conversations with multiple representatives (including Matthew, Nwabisa, Aziezah, Talita, Snazo, Kaylin, Ntombozuko, and Shakeena), as well as with a manager, my issue remains unresolved.

My order has not been delivered, and I have requested a refund. However, I have been met with consistent assurances of 'escalation' to another department, with no tangible progress or updates. This lack of communication and resolution has resulted in significant stress and inconvenience.

I find it unacceptable that:

- I have had to call repeatedly to follow up on my issue, without receiving proactive updates or callbacks. - When requesting to speak with a manager, I have been forced to wait 24 hours, often without receiving a callback.

Once I receive my refund, I intend to take my business elsewhere.

Sincerely, Order #*** for what it's worth Asanda Qamarana