AW
Ambrose W

1 reviews | Active since Mar 2009

30 May 2016, 10:03

*****ed over with warranty

<p>Bought a product. Product failed within warranty period. Logged a return. Return was as first refused because Takealot stated the warranty was 1 year when it is in fact 2 years. I, me, the customer had to prove this to them. They send product to supplier who agrees the product is faulty. I am however now being ******ed to pay R766 to have the warranty honoured. This despite again proving to them that this made up warranty policy doesn't apply to me (apparently now my product has a magical 3 year warranty). I am now tired of proving things you should know. I am the customer. Not a ****ed detective agency. </p>

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Replies (2)
takealot.com
takealot.com's reply30 May 2016, 15:43
Official

Hello Ambroseg,

We are terribly sorry about the unpleasant experience you have had with us recently.

We have tried to contact you via telephone in order to clarify a few details with you over the phone, but we were unable to reach you.

We have sent you an email in the the meantime and will reach out to you as soon as we receive a response.

Regards
Takealot.com

AW
Ambrose W's update30 May 2016, 16:24
Reviewer Update
Your email was received at 13:43 today from Sheena Solomon. I responded at 14:01. My response was that I wanted the full refund deposited into my bank account and NOT into store credit which would force me to do business with Takealot again. It is now 18:11 and I am yet to receive a response to my email sent at 14:01. Also quite strange that your response on Hellopeter differs to your response via email where you admit fault.