****ed off customer

I’ve purchased a hair curler, however, upon delivery I discovered that a totally different product was delivered. I logged a return on Monday 20th May of which I was informed that the item will be collected the next day 21 May, I received no communication from a Takealot driver or agent via telephone or email. I’ve tried to reach out on several occasions but All I receive are automated replies prompting me to log into my account… upon calling the call center, the line is either very bad or the call ends. My frustration is that no one even attempts to call me back. I don’t want this product because it is not what I ordered. I love takealot and always had great experiences with them, so for the life me, I don’t understand what is happening now. Clearly the person that packaged the products was not paying attention . I’ve logged into my account only to find out that the status of the returned item has been concluded???? How, when??? I’ve logged another return on the same product, now I’m being told collection will take place on Monday 27th. I waited 3- weeks for my goodies to be delivered. Will I now have to wait another 3-weeks for this item to be returned. I am extremely unhappy and very disappointed.