1 reviews | Active since Nov 2012
Ebucks still not allocated
I phoned Takelot to report that I hadn't received any e-bucks for all the orders I had placed during April. I place quite a few orders and normally my e-bucks are allocated by the 2nd day of the following month. The Takealot call centre could not help me and told me to phone FNB. I phoned FNB and they told me to phone Takelot since they are the ones responsible for allocating the relevant orders' e-bucks<br> <br> After going back and forth between the two call centres with no success I finally lodged an online query to [Email Removed] I have since then supp**** all the details they have requested ie order numbers, e-bucks account, statement etc. It is now 8 days since I lodged that online query, it has still not been resolved and I still haven't received my e-bucks. Takealot, what is going on? You guys are normally so on the ball!!
The reason your eBucks hadn't been allocated was due to the fact that no ID number was captured on any of these orders. We've made eBucks aware of this & have requested a manual allocation, but due to the large number of orders this unfortunately takes quite a bit of time as it's also not during their normal month-end period as per their usual allocations.
We sincerely apologise that this wasn't communicated to you properly & realise it only contributed to an already disappointing situation. We've instructed our complaints team to give you a call to confirm this & they'll also address the matter with the agents involved.
Sincerely,
takealot.com
The reason your eBucks hadn't been allocated was due to the fact that no ID number was captured on any of these orders. We've made eBucks aware of this & have requested a manual allocation, but due to the large number of orders this unfortunately takes quite a bit of time as it's also not during their normal month-end period as per their usual allocations.
We sincerely apologise that this wasn't communicated to you properly & realise it only contributed to an already disappointing situation. We've instructed our complaints team to give you a call to confirm this & they'll also address the matter with the agents involved.
Sincerely,
takealot.com