Easy exchange and returns is a lie

<p>I ordered a smart watch from TAKELOT.com two weeks back. After receiving a product I found out that the device cannot stay connected to my phone for more than 5 minutes. After disconnecting I needed to restart the device several times to connect again. Thus defeating the purpose of a smart watch.</p> <p>I logged a return with them and requested that the product be collected. After rescheduling twice I told them that I do not believe they are able to collect the package I will send it myself. </p> <p>The sales representative then told me I can drop the package off at their premises in Centurion. I went to the address only to find a closed door. Looking at the outside I doubt if that facility have been operational for some time. Not to mention that there was no branding anywhere.</p> <p>Now I have to courier the package to them, something that I could have done a week ago when I actually had time to do it. Not to mention the fact that I have to pay for the return courier even after I originally paid to have it expressed couriered to me. </p> <p>If this is the effort I need to go to when trying to get the product back to them, I don't even know what headaches I am going to face to get my money back. </p>