E-books take *days* to obtain!?!

<p>Ordered an e-book from takealot in February. Took *days* before I could download it.</p> <p>So last night, I urgently needed another ebook so I ordered it. After payment was processed, more than 14 hours later, the e-book is still unavailable. So I reaised the issue with support, who had the chutspa to request my Adobe Digital Editions credentials (username and password).</p> <p>1. If I buy an e-book and pay for it, then I expect it to be available for download immediately.</p> <p>2. If the e-book cannot be made available, then talkealot should remove it from their catalogue.</p> <p>3. UNDER NO CIRCUMSTANCE should support people be requesting personal creds of clients to troubleshoot problems!</p> <p>4. takealot management should take note of these problems and fix them. I do not expect to experience the same problem, again and again, everytime I purchase an e-book. Surely you can fix them after messing up the first time? </p> <p>5. Caveat Emptor for those who want immediate e-books -- do not use talkalot.</p> <p>6. When calling in to raise a complaint, I get given 20 questions and then people leave me hanging for a long-long time. I guess that is what HelloPeter is for...</p>