Dropping the Ball BIG TIME

What was once a great company, a joy to deal with and a mail-order company to recommend to others, is turning into a sub-standard, typical South African, pretty useless, don't-care, ***** the customer, fat-cat organisation. Almost a week after their published delivery date, I had to contact them and remind them that the order status was a week old, delivery date still pointed a week into the past and that an R11k item was floating somewhere, undelivered and status-less. Once woken up from their couldn't-care-less slumber, the delivery date suddenly jumped a week ahead as if nothing had happened. This is NOT good enough Takealot - you guys are dropping the ball. Does client service no longer matter to your Chinese owned company?