Drivers not calling when they find no one at the house.

I shop at takealot all the time. They have become my go to shop but their drivers seems not to care about the clients anymore. I had a delivery that was said to by Tuesday and this morning I go to my app and see that the said I was not home to collect and they will reschule for Wednesday. I stay in a gated village and there are Securities by the gate and usually when other drivers get there and I am not they will call and will tell them where to drop the parcel. I just feel like the drivers don't really care about the customers and they don't see the need to go an extra mile.