DRIVERS DO NOT KNOW HOW TO SPEAK WITH CUSTOMERS

I am sending a item back to Takealot that I have ordered online, the driver who has to collect the item is extremely rude, Kagiso Mahlangu. She calls me very adamant that she is outside my office gate , I must come out they do not want to allow her in or I must send an email. I proceed to tell her that is incorrect we do not have to send emails to security they will let her in when she shows het ID or drivers license. she continues to tell me she is at the correct place even after I have told het numerous time I am looking out my window an she is not outside the correct gate. Eventually she shows up does not greet grabs the item from my hand and turns around to leave , I ask het to please seal the bag in front of me , she then tells me no she has to take a picture of the item her phone is in the car. Surely there has to be better manner in which these drives can interact with customers? This makes me furious. Takealot perhaps some training to these drivers on what is expected of them.