Drift in Service Levels

Placed an order of several items that showed theyvare in stock.

Upon placing order, found that several items still need to be sourced from suppliers and was given a date with a 2 week or so waiting period.

Ok i presumed due to a large of volume of orders they receive, stocks will need replenishing.

I duely get a delivery notice and boom this morning at half past nine i look on the app and found out that the parcel will need to be rescheduled because it arrived at the wrong couriers.

I am 8 to 10 minutes drive from the Mt Edgecome pickup point, not sure where they are reporting the parcel to.

Not only that, the items in my order were split. I have had to reschedule my work to accommodate the supply delay because the items i purchased were equipment to my line of business.

Now i have to tell my clients i cannot deliver after i have made another re- appointment with them.

Takealot is slipping. Too many cracks are beginning to show. Service level ratings are declining rapidly.

Dissapointed #BlackFriday