Double payments oing off my bank account!

On 2 Dec 2025 I bought items to the value of R3131. It was delivered the next day. On 7 Dec 2025 the evening I received an sms from notifying me of a Takealot debit of the same amount being deducted again. Both amounts were clearly deducted and both times my available bank balance reflect it. I logged the case with them and received an email acknowledging receipt of my case. However, I called now 8 Dec 2025 after 10am to find ouot and speak to a person about this. I can't wait for the case to be reviewed seeing as Takealot accessed my account and debited my account without permission. I just spoke to someone whose name I couldn't make out due to the amount of noise where he was. He sent me an email requesting proof of payment and just dropped the call without saying anything. I need this resolved ASAP!