Double deduction | UNAUTHORIZED second deduction

Order #***5 | Ordered 28 Nov 2021 | Paid 28 Nov 2021 Double deduction | UNAUTHORIZED second deduction Despite several attempts to get my money back 1,597 with Internet Banking Payment Payfast*takealotcom it is once again being escalated to an "accounts department" - NO ONE IS GETTING BACK TO ME and I receive the shame s**** email "apologies for the delay and inconvenience this has caused you" Payment *** Payment *** I have sent my proof of deduction to Takealot along with my bank details for my FULL refund including bank charges.

Order #***7 | Ordered 29 Nov 2021 | Paid 29 Nov 2021 Order staus - Cancelled | Full call recording should be on record with Takealot as well as my message history of my order being redirected from the 1 Dec - 7 Dec before i had to cancel as my order had not even left the facility when we had to evacuate due to covid at the firm. refund made R 398 Delivery R 60 OUTSTANDING Order Total: R 458 PAID TO Takealot Paid (PayFast)-R 458 TOTAL DEDUCTED OUT OF MY ACCOUNT TOTAL received in CREDIT 398 - this must be returned to my account as per the aforementioned.

why can no one help me - why is there no one other than a call centre that escalate my issue since December? And then my bank can reverse the payment (not guaranteed - CAPITEC at a FEE to ME ?)