Double-Charged and Left Waiting for a Refund – Terrible Service!

I placed an order with Mr Delivery using the Pick n Pay grocery feature. I then realized I had forgotten to order something, and I noticed they have an "Update Order" feature. I proceeded with this feature, added the item I wanted, and then Mr Delivery took the full amount again, resulting in me being double-charged for two orders instead of just updating my original order. I then cancelled the second order, and with their frustrating process, I was told I had to credit my account, which is completely unacceptable.

To make matters worse, I noticed they have a payout feature, which means I now have to wait 5 business days for my refund. With the festive season upon us, this delay is highly inconvenient. This service feature is truly disappointing, and the fact that there’s no direct way to resolve this via customer support only adds to the frustration.

I’ve been a loyal customer for over 10 years, but sadly, this experience has made me reconsider using their service in the future. At this point, I feel like they no longer care about retaining customers, and unfortunately, they’ve lost me as one.