BP
Blaine P

1 reviews | Active since Oct 2018

12 Aug 2019, 17:47

Don't waste your time with Takealot. They'll make sure they waste your time, money and will take their time processing your return requests.

The absolute worst company you could possibly order from. I ordered a S10 silicon case black but received a S10+ silicon case black (Big difference in sizing). After further inspection I found that the case's box was very incorrectly labelled as a case for a S10 despite a at least 2/3 big markings on the case's box from Samsung clearly indicating the case was for a S10+ (Huge waste of my time and money). I then proceeded with a return request which took almost more than a week and receive credit!? Instead of being asked how I want to receive my return(Refund or Store credit) Takealot just goes ahead and assumes I want store credit. I then had to go through more representatives to change the Store credit into a refund into my bank account. I receive the refund however it's not the original amount?! The case was R399 with R24 shipping and I was only refunded the cost of the case with an outstanding R24 owing to me. I contact representatives about this and I'm told shipping cost Is nonrefundable! So I must pay for the shipping of the return which was clearly takealots fault and they accepted this as their fault. Its clear I won't be receiving the shipping fee back (They are very persistent about this) so be prepared to pay for shipping back to Takealots warehouse if they send you the wrong stuff! Honestly just shop somewhere else like BidorBuy which I finally received the correct case from which only took about 3 days whereas takealot took over 6 days and the whole return ordeal took about 2 weeks before I finally received my refund with an outstanding R24 that clearly won't be paid back to me.

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