ND
Nalika D

1 reviews | Active since Nov 2009

01 Sept 2016, 12:09

DONT USE THIS SERVICE IF YOU WANT TO STAY SANE

<p>They say the item will be delivered in 3 to 5 working days, it isn't.</p> <p> </p> <p>As a customer, you call and enquire, they say your order is only scheduled to be delivered in 7 days, which is actually the 2 week mark from point of delivery.</p> <p> </p> <p>You ask to speak to a manager to understand why the order is so delayed, you get put on hold.</p> <p> </p> <p>You hang up because you've been on hold for over 6 minutes, with no reason or apology.</p> <p> </p> <p>You hang up and post on their FB page and send an email via their site... they do not respond.</p> <p> </p> <p>On the initial call you give your order number and name, they make no effort to contact you back.</p>

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Replies (1)
takealot.com
takealot.com's reply01 Sept 2016, 16:39
Official

Hello Nalika,

We are so sorry for the poor communication you have received of late.

Thank you for taking the time to bring this too our attention and for accepting our complaints teams call earlier to clarify the details of your latest order.

We will keep you posted on the delivery of your outstanding order which has been packed this afternoon.

Regards

Takealot.com