Dont use they online debit system

If you intend to use [URL Removed] do not use their debit order system. I tried to buy somethings for the first time with my debit card - what a mistake that was. After putting in my OTP to confirm the transaction, it said the transaction failed. But the money went off my account and has been sitting in reserve for 6 days now. when I phoned my Bank to find out what was going on they said the transaction was processed and is waiting for Takealot to accept the funds. I sent my statement and proof of transaction to Takelot to process the payment, but wait no email or a call to say they are sorting it out. I must phone them when its their server system problem. When I did phone them then they said it will be sent to financial to sort out. so I phoned again today as nothing has been resolved and the order has been cancelled and when I asked to speak to a manager, no manager was available. shocking service it seems the managers there don't care or want to deal with customers because they know they are up to ****. at the end of the day I'm speaking to my lawyers and I will not recommend Takealot to anyone, rather buy it from a shop.