DONT USE TAKE A LOT

1st take a lot can go to hell they full **** any are a sneeky business

I ordered a Huawei P20 lIte and received a P8 Lite instead in a P20 Lite box. I logged a return on the 11th of of August for Takealot to come collect the phone which they failed to do for a week. Eventually the return got cancelled from their side and I had to log another return the following Monday which was when they collected the phone. I returned the phone with all its accessories, however when the box reached the warehouse, the charging cable was "missing". I informed them that I do not have the charging cable as there would be absolutley NO reason for me to keep that cable and I suggested that they investigate with the driver that collected the item on the day and the branch that received the item before being taken to the warehouse. They then come back to me that everything is clear on their side and that I did not return the cable. I called numerous times this week and none of the Agents can give me a clear answer as to what is going on or what the way forward is. I spoke to 2 gentlemen this morning who also couldn’t give me a clear answer. Eventually I got hold of a lady by the name of Melissa, and when I told her that I would be going to the Ombudsman, she promised to find out what was happening from the Warehouse as the problem was on their side for sending me the incorrect phone. I told them to send me back the P8 lite WITHOUT the cable and I will go buy myself another cable that I DID NOT lose in the first place and they refund me the balance from the amount I paid for the P20 lite, but still no one can confirm to me if this can be done or not. There is not contact number to the warehouse, the only form of communication I have is by email which is really frustrating because my email response goes to a different person each time and the contact number goes through to their call centre and not the warehouse. I just feel that now that they have my money, they couldn’t be bothered about what happens to the customer, but if the tables were turned and I was the one owing them I would be harrassed.