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maselemeng M

1 reviews | Active since May 2015

29 May 2015, 13:36

DONT PURCHASE UNKNOWN BRANDS:Hisense Infinity Pure

Hi<br> I purchased a handset in October 2014 through [URL Removed] [URL Removed] all was fine with the phone sometime on my way to work I noticed the battery was swollen to an extent that the back of the phone would not close anymore. As I took out the battery to retrieve my sim card it exploded and burst in fire right in front of everyone in the office.<br> My issue is that why was I never advised that this kind of product may harm me and why will a company like Kalahari sell such a faulty product to unsuspecting customers? This phone could have exploded in my ear, hand or while I was driving!!!!<br> I'm still horrified and so are my colleagues who witnessed the explosion and the flames...they helped to put out the fire!!!!<br> People should be alerted about this kind of products/the brands and it is TOTALLY UNACCEPTABLE to have had to purchase another phone while I've paid full prise for this nonsense android...<br> <br>

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Replies (1)
takealot.com
takealot.com's reply29 May 2015, 13:59
Official
Hello Mercy80,

We're really sorry to hear about this unfortunate incident & the negative effect it had on both you & your colleagues. We can't recall having dealt with a situation like this before & are fairly confident that this is an isolated incident. We're not able to comment on why this occurred & will have to report this to the supplier to get insight into the matter.

We'll gladly assist in arranging a return for this phone so that we can submit it for assessment & clarity on the matter. Our complaints team will be in touch shortly to assist.

Sincerely,
takealot.com