Dont count on the Customer Care service of Takealot

Takealot customer service is useless. I had no other way to rate their services than on hellopeter. First of all they take forever to deliver your parcel. Two times in a row it was more that 5 working days. My first order the packages was so mishandled. I also got a broken eye shadow makeup that they didn't even refund as they promise on their website. One of my items primary packaging was also open.

With my second order I wanted to change the delivery address but there was no way to change it. Then I got a sms saying that my parcel will be delivered on that day that I received the sms. Obviously I did not receive anything that day so I called their customer care line (3 times) the next day. The lady was very friendly and told me she will find out and let me know why my parcel wasn't delivered but never came back to me. Luckily she did mentioned that their third party Courierit should deliver it. Later that day I decided to take matters in my own hands and made TWO phone calls to find out where my parcel is. I then drove to pick it up myself since I could not wait to receive it on the day the they later told me it will arrive since I was on holiday at that specific address that I used. If someone wants to know who the customer care line lady is from Takealot I'll gladly give her name to you. Really...unless service can't be delt with especially for such a big company like Takealot.

Thank you Courierit and ITT deliverys for helping me.