Don't care, don't help and don't honour promises, finished with these people...

On Monday27 November with an amazing, memorable weekend anticipated I checked Takealot for some items I needed to make my weekend trip easier. Since I wasn't able to get my towbar fitted in time, I decided to buy a strap on bike rack that would carry my bicycle and some USB car charging for my electronics from Takealot.com. My delivery was noted as 'in stock JHB' with an estimate of 1 day delivery, so I pulled the plug and bought a voucher as I always do from Momentum multiply. Tuesday, the next day 28th November, at 09h09 the morning I place my order and get all the confirmations necessary, I was advised of delivery by Thursday the 30th of November, one day later, which was still awesome according to me.. Thursday the 30th came and I receive a call from their driver (I can supply the phone number if need be) to collect my order at 14h18 in the afternoon, I go to collect, he unpacks his entire lorry while I wait, only to realise he's forgotten my order, this took around 35 minutes. He advised me he'll "quickly pop back to the warehouse and come back later", to which I rep****, "okay, see you then". So I waited a few hours at work until around 18h00 for him but he never arrived, he kept ****ing my calls too. I received an SMS at 16h42 telling me they "tried to deliver" my order, and I click on the link where I'm shocked to see it was noted that "I was unavailable", this already ticked me off properly! That evening at 20h06 I get another SMS saying I'll get my order Friday the 1st of December between 8h00 and and 12h00PM, and.... nothing!!!

Friday midday, I start panicking (I need the items that day as I was leaving at 6 the next morning and don't have transport for my bicycle or the USB charging unit I purchased to charge my items while we cycle in the wild). I call Takealot to advise of the issue, their kind advisor helped me and assured me I'll get my items by 19h00, guess what, I like an idiot believed her and sat in the parking lot at work, in my car, on a Friday, waiting for these people again. While doing so I got an email from Chad saying my order will be delivered at 17h00, also didn't happen. I start calling every number I know and I speak to another 2 or 3 people telling me the order is on its way, after 6 I reach a lady who tells me to rather go home as the order probably won't be delivered today. So I pop in to Makro, buy the stuff I needed for the trip (PS: which I purchased online already, and should have by now) and carry on packing.

Seriously now, if you urgently need something before a weekend, RATHER DON'T BUY FROM TAKEALOT. They WILL let you down.

As a guy who's known in the office as Mr. takealot because of my frequent orders, and the guy who defends you when other people are upset with you, and someone who orders on a monthly basis at least... I'm absolutely shocked and disgusted by the service I received and how I was treated, every time I called, the new helper had no reference of my previous complaint and we had to start over, then the attitude of "oh just wait around and see if anyone can help you". Shocking!!!

I want this order cancelled, and want this refunded, asap. I no longer need you Takealot, I will never ever recommend you again, unless I'm trying to be spiteful to someone I don't like. Even that's too evil a prank... The R50 I would've saved was just not worth the effort.

I understand there are issues sometimes, but you messed me around so much and completely ruined what was supposed to be an awesome experience.

The complaint in a nutshell (Which you're probably never going to reach because you skipped on to watching cat videos) is as follows: 1. Delivery guy **** about me being "unavailable" 2. Complaint handler **** about my new delivery time (my order was not on the way) 3. Complaint handler 2 didn't seem to care at all 4. Complaint handler 3 didn't have a clue what was going on and also didn't seem to care. 5. Complaint handler 4 (this morning) tells me I can't cancel my order because they're not at fault???? Get lost man, and sort your service out!