Don’t care about customers

Ordered a fridge through Takealot. By 14:00 I had not heard from the company to deliver the fridge. I was getting on a flight and would not be able to take calls to give access code to driver. Contacted customer care who told me they can’t put me in contact with the driver to give the access code, but they would get the branch to call me. Branch never contacted me and I called again, same story. They then mailed me that my ticket had been logged to which I sent them the access code. My partner also called them to say they can use the alternative number should they not get hold of me. We made every attempt to have the fridge delivered, however I switched my phone on after the flight to learn that my delivery was cancelled because they couldn’t get hold of me. I called Takealot at 16:59 and held on for 40 min hearing that they experiencing high Call volumes. I had arranged my move for the following day at 8 am and had to cancel as I did not know if the fridge was going to be delivered. I called Takealot the following day to log a complaint and they said they can’t compensate me for any inconvenience or even gave a heartfelt apology. They would deal with the driver and they never compensate customers for loss. I felt amd still do that Takealot believe they have the monopoly and they can get away with poor service. I have been a fan of Takealot since inception and this experience has left a very bitter taste in my mount.