BC
Bruce C
1 reviews | Active since Aug 2015
03 Jun 2022, 19:26
Don’t buy from takealot
Bought a generator on 27 May. Takealot delivered the wrong item on 30 May. I called the same day and advised them that I want to return the order. Up until today they were unable to find the right product. I requested to cancel and now need to wait 2 weeks for this to be resolved. They have no complaints process or escalation process. You cannot speak to anyone and the warehouse doesn’t know what on Earth is going on. Their twitter assist is pathetic. Call centre promised that a manager would call yesterday and I’m still waiting.
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Bruce C's updateReviewer Update
04 Jun 2022, 08:55I get an SMS this morning saying that collection will take place today before 5. And if it’s not convenient that I must call takealot. So now they think that I should cancel my life for today and sit at home until they decide to come through and pick up something that they should not have sent to me. No customer empathy after all I’ve gone through in this week with them. Still waiting for that manager to call me. Pathetic excuse for a company.
BC
Bruce C's update04 Jun 2022, 08:55
Reviewer Update
I get an SMS this morning saying that collection will take place today before 5. And if it’s not convenient that I must call takealot. So now they think that I should cancel my life for today and sit at home until they decide to come through and pick up something that they should not have sent to me. No customer empathy after all I’ve gone through in this week with them. Still waiting for that manager to call me. Pathetic excuse for a company.