Don't buy from takealot

Wouldn't buy anything from them again. I bought a chair in the beginning of lockdown. The chair cost about R2800. 9 bought the chair because it had a warranty and very high weight rating. I returned the chair to takealot within the 6 month warranty as it broke very quickly (From no fault of mine). Takelot ended up wrapping the broken chair and sent it back to me saying "Return concluded". I tried calling several times during lockdown but kept getitng automated mesaages saying they are not in the office due to lockdown. A company this big should surely divert some phones at least. I was a big fan of takealot even though most things I want are more expensive than anywhere else. I will never ever buy from takealot again based on this experience and I wouldn't recommend anyone else buy from them either. You can get better pricing and service from several online stores.