Don't believe what they promise.

Whilst generally we have had no problems with Takealot this one has forced me onto this platform. In the middle of March 2020 a Hisense technician came to look at a faulty TV that we had purchased via Takealot. He agreed it was faulty and that it should be replaced.. Hisense head office later confirmed that we could replace the TV but via Takealot. Throughout Level 4 of Lock down we received daily sms's from Takealot telling us they would be collecting the faulty TV the following day. After many 'no shows' I contacted Takealot - since the beginning of June they have been promising again to collect the TV but I have now been insisting that they bring the new TV at the same time as collecting the faulty one. They insist this is not their policy but have since agreed that they would make a plan. Still - 4 months later we are still sitting with a faulty TV and no response or action from Takealot.