Done With TakeALot!

Delivered for the second time to an incorrect address that was deleted from my address list long ago! They refuse to collect and redeliver or refund my parcel! I have spent over R200 on airtime calling takealot.com and each time after a lengthy discussion they promise to call back and email - the last call was 7 days ago with no return call or email. Today when I tried to call yet again the phone says cannot connce to TAKEALOT.