Don't want to replace faulty hard drive

<p>Takealot, why is it so difficult to get good service from your guys. I buy from your guys on a regular basis and yet when I have a problem with an item it becomes an issue. Why cant you guys hire more staff like Maxine? Why would I tamper a 6000 device? Please takealot please tell me why would I want to damage my own device? I need this hard drive to save my kids photos on the drive. I dont have 6000 to waste. The order was delivered at 12, I logged the return at 1. Takealot if I was tampering with the device how will I do this in an hour? I called Pinnacle Micro they told me that its extremely difficult to fix these hard drives and that once the hard drive is opened a new bottom plate is needed to be fitted as the old one cannot be reused. They also said you require special tools to open this and as you can see I'm not tech savey like your guys to do these things. I copied pictures on the hard drive and videos of my kids and then it failed. I never tamper or do anything else with the drive, the plastic is still on it. I really do not have 6000 to pay for another hard drive. Reference: RRN-92b7-d0a9 </p>