1 reviews | Active since Dec 2015
Don't ever order from [URL Removed]
Friend convinced me to try [URL Removed] Looked at dolls in retail stores but placed my first time ever order for 2x Baby Born interactive dolls and accessories on Saturday, 2 December with [URL Removed] Easy process and payment done within 5 minutes.<br> After accessories arrived I check their system, dolls reflected as 'Awaiting Processing' even tough I have paid already.<br> Logged a query online and called twice with no feedback other than we are out of stock and no returned calls. Friday, 9 December I got so frustrated and called agent actually asked me if I realised how busy and overloaded they were with queries.....is this my problem?<br> Finally got an e-mail on Monday, 12 December saying the supplier was out of stock too and I could get my money back. I immediately drove to 3 different toys stores but no stock anywhere. <br> If their system reflected out of stock, I would have known and further more, if they actually followed up in time and got back to me I could have gotten my girls the dolls in a retail store.<br> I asked nicely to get me the 2 dolls even if it is next year January but Luciano now tells me they won't stock it again.<br> Not the point, what about my disappointed girls?
Thank you for your patience while we investigated this matter. We'd like to apologise for the unpleasant experience you've had with this order. It's disappointing that you've experienced such a hiccup with your first order and we wish it had gone differently. We however appreciate the opportunity to look into this matter to try and find an alternative solution to turn this experience around with you. We are delighted to inform you that we've managed to secure stock of the dolls you intended to purchase. We have reinstated your order and it is currently being populated to be handed over to our couriers.
Our complaints team will be in touch with you again to update you on the delivery arrangements as soon as it's been confirmed.
Kind Regards,
takealot.com
Thank you for your patience while we investigated this matter. We'd like to apologise for the unpleasant experience you've had with this order. It's disappointing that you've experienced such a hiccup with your first order and we wish it had gone differently. We however appreciate the opportunity to look into this matter to try and find an alternative solution to turn this experience around with you. We are delighted to inform you that we've managed to secure stock of the dolls you intended to purchase. We have reinstated your order and it is currently being populated to be handed over to our couriers.
Our complaints team will be in touch with you again to update you on the delivery arrangements as soon as it's been confirmed.
Kind Regards,
takealot.com