AB
Annemi B
1 reviews | Active since Aug 2015
14 Aug 2015, 16:34
Don't count on Takealot delivering on time.
I received the worst service from Takealot in my entire life!!! I ordered and paid for a textbook (I'm studying accounting through UNISA) on 25 July 2015. First there was a problem allocating my payment to my order. Then I never recieved a notification that my order had been dispatched. I phoned Takealot customer service a couple of times inquiring about my textbook and each time I get a response that my book will be delivered within a week and that they are sorry for the delay. Today I received an email informing me that my book will be delayed another 10 days. My first assignment was due today!!! Guess I'm failing that one. <br> <br> Thanks Takealot
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takealot.com's replyOfficial
14 Aug 2015, 17:08Hello Imenna,
We apologise for the inconvenience caused by the delay with your book. Our complaints team has tried calling you to address the matter, but unfortunately couldn't get hold of you. They've sent you an email to please confirm when tomorrow is a suitable time to call you again. In the meantime they've escalated the query to our books department and will update you tomorrow.
Sincerely,
takealot.com
We apologise for the inconvenience caused by the delay with your book. Our complaints team has tried calling you to address the matter, but unfortunately couldn't get hold of you. They've sent you an email to please confirm when tomorrow is a suitable time to call you again. In the meantime they've escalated the query to our books department and will update you tomorrow.
Sincerely,
takealot.com
takealot.com's reply14 Aug 2015, 17:08
Official
Hello Imenna,
We apologise for the inconvenience caused by the delay with your book. Our complaints team has tried calling you to address the matter, but unfortunately couldn't get hold of you. They've sent you an email to please confirm when tomorrow is a suitable time to call you again. In the meantime they've escalated the query to our books department and will update you tomorrow.
Sincerely,
takealot.com
We apologise for the inconvenience caused by the delay with your book. Our complaints team has tried calling you to address the matter, but unfortunately couldn't get hold of you. They've sent you an email to please confirm when tomorrow is a suitable time to call you again. In the meantime they've escalated the query to our books department and will update you tomorrow.
Sincerely,
takealot.com