Doing whatever they want with my money without asking/consulting me first

On the 24th November 2017, I purchased 2 items, order number: ********** 0. I opted to collect the items myself on the 27th November 2017 as I was leaving Cape Town at 5:55am flight on the 28th November 2017.

Come the 27th November, I wait and wait on Takealot’s confirmation that my order is ready for collection and I’m stressing as I had several things to do before my flight. I left a message on their Facebook page explaining my dilemma and eventually I found a phone number and spoke to Zodwa who said she would come back to me. Remember, I’m checking the App, Facebook page and emails every few minutes and then notice that my order has been cancelled! I phone again and Imtiyaaz tells me it was an agent’s error. A new order number ( ********** 2) with a new date is given explaining that one of the items was out of stock. I have screenshots prior AND after my order has been purchased that both the items was in stock IN Cape Town.

So now I’m sitting with a GoPro with NO SD Card and NO 3 Way bracket when I’m going on holiday to a very scenic Mpumalanga with stops at Waterval Boven, hike through Blyde River Canyon and detours along the Panorama route. What am I going to do with a GoPro without an SD Card? It can’t work without one! So I had to go out and get one! Too late to make another plan for the 3-way bracket.

Informed Zodwa and Facebook admin that I want the items delivered to me upon my return and no extra charge to me and they rep**** with similar lines “Please advise when you are back and available and we will organize the delivery for you. Once again we sincerely apologize for the delay for that order.”

Back from holiday and I reply to Zodwa’s email only for Zaheer to reply that my order has been cancelled. I copy and paste previous emails and Zubair replies that my order is ready for COLLECTION. Irritated, I go resort back to Facebook as the admin is much more helpful. Finally Zubair gets with the programme and assure me that my items will be delivered.

Which brings us to Returned item RRN-5c29-dab5 which was collected on the 21st November. I’m not in a hurry for this as I was away on holiday after all. Phoned Takealot again and I’m told there’s no replacement AND NO-ONE updates me with anything! Jason was great and helped me out and was told that the irreplaceable item is credited to my account but then noticed that R60 of this credit was used for delivery. I did not give anyone permission to do this. What would Takealot have done if there was no credit available? Surely this is against the Consumer Protection Act? Using my money at their own discretion?

1) If I was to order a replacement of RRN-5c29-dab5 which was delivered to me for free, and I order a similar item, will I be charged delivery as well? 2) I want the R60 delivery credited back to my account. I want order number ********** 2 to be delivered to me at no charge as I should not be penalised for Takealot’s administrative issues.

If you go ahead and deliver the items, I'm not signing for anything as I'm not agreeing to your terms and conditions.