1 reviews | Active since Nov 2013
Does Takealot really care about their customers?
I bought a meccanoid G15 from takealot last week for the best bargain ever. I received it on the tuesday and immediately started building it. I put in batteries but it barely lasted 10min. I then bought proper duracell batteries and it only last for 15-20min. I contacted Takealot and they mentioned as it is within 7days it will be replaced. I explained to the lady i dont want a credit or anything else than the actual robot. She ensured my i will defintely get a replacement. After struggling a lot for the courier to pick it up, it was received by Takealot.I phoned in the next day and suddenly the agent tells me my account will be credited.I refused to accpet it and asked management to call me. They never did. After 5 additional calls to them i reached a manager on wednesday this week. He promised me feedback personally within 24hrs, and well he never phoned my back. I am very upset and plan to report this to consumer protection. Is this how takealot deals with their customers. Its like they just dont care. My refnr for the return is RRN-6c78-6267. Please assist as Takealot does not want to, as they never contact me back. Not even the manager that promised.
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're therefore disappointed to hear about the troubles you had with your Meccanoid G15 and that you had to return it. As per our returns policy when an item is returned and deemed as faulty upon assessment we do offer customers the option for a replacement or repair on the approved return. This however is only offered if such a repair or replacement is possible. If this is not possible the next alternative option will be offered.
We've instructed our complaints team to address this matter with our returns department to go over the details of your request and its outcome. They'll also further investigate as to why you've not been provided with feedback until now.
Our team will need a bit of time to address this with the relevant departments in order to assist with this matter further. They'll however be in touch with you the minute they've gathered the necessary information to do so.
Kind Regards,
takealot.com
We do our best to ensure that the products we deliver to you are of a high quality and without defects. We're therefore disappointed to hear about the troubles you had with your Meccanoid G15 and that you had to return it. As per our returns policy when an item is returned and deemed as faulty upon assessment we do offer customers the option for a replacement or repair on the approved return. This however is only offered if such a repair or replacement is possible. If this is not possible the next alternative option will be offered.
We've instructed our complaints team to address this matter with our returns department to go over the details of your request and its outcome. They'll also further investigate as to why you've not been provided with feedback until now.
Our team will need a bit of time to address this with the relevant departments in order to assist with this matter further. They'll however be in touch with you the minute they've gathered the necessary information to do so.
Kind Regards,
takealot.com