***** business practices by Takealot

We placed an order for 5 items on 13 May. On 23 May it was delivered to our house. One of the items was not in the box. We checked on the Takealot site and they had cancelled the order for that item without telling us. They have not credited our account for the item that was not delivered. There are no contact details on their website to call a call centre to address this. Even if we are credited, if we order this item now, we will have to pay for delivery because it is not part of the package that had free delivery. Very ***** business practices.