do they have a clue about their processes ???

I ordered wine, which was more expensive than at the retailer. So I opened a return-process. The same day I received an emails "We're sorry to hear that you've changed your mind about your recent Takealot purchase.

All the information you've provided as well as the details of our policy are included below for your records. We have confirmed that your Return Request falls within our Returns Policy."

I drove to the Pickup Pont and wanted to give the parcel back. Then takealot had the audacity to tell that I am not allowed to give the purchased item back. But then they opened another case and I was allowed to. After I left (without my parcel) I got am email saying, that the refund is CANCELLED and I AM NOT ALLOWED TO GIVE THE ITEM BACK.

What stupid policy is this ? Do they think I have time for such a bullsh*t ?